Terms and Conditions

By purchasing a ticket, you agree to our Terms and Conditions

  • All ticket sales are final; Next Wave regrets that it is unable to facilitate exchanges or refunds, except in exceptional circumstances such as show cancellation.
  • All events in the Next Wave program are general admission.
  • The advertised ticket price includes all booking fees. Credit card or transaction fees may apply if booking through partner providers.
  • Valid Proof of Concession must be presented when collecting or buying tickets.
  • Concession discounts apply to children 14 and under, full-time students, seniors, pensioners, Healthcare Card holders and MEAA members.
  • Companion and Carer Card holders qualify for concession priced tickets. Companion Card holders also receive a complimentary ticket for their companion. To book, please call (03) 9329 9422 during office hours or email ticketing@nextwave.org.au. The companion ticket must be booked at the same time as the purchased ticket.
  • Next Wave offers Green Tickets to select events for a flat fee of $20 per ticket,  when you travel to the show in an environmentally friendly way. Proof of transit must be shown to a Next Wave volunteer upon arrival at the venue. Proof of transit may take the form of a myki card, bike helmet, skateboard etc.
  • Next Wave guarantees that your personal details will never be sold to a third party or passed on for marketing purposes. Our ticketing provider Ferve Tickets handles your personal and payment details securely. For full details about their Security and Privacy Policy please see here.
  • Next Wave presents work with and in a number of partner organisations/venues. We defer to venue staff and the venue’s entry protocols during the festival presentation period.
  • Venues reserve the right to refuse entry if:
    • you are unable to produce a valid ticket, or verify your name against a venue’s door list
    • you cannot provide proof of concession where a concession ticket has been purchased
    • you do not meet the venue’s conditions of entry
    • a lockout applies and you arrive after the event has commenced
'Ferve Tickets' (Ferve Tickets Pty Ltd ABN 41 074 903 085) operates a system for event ticketing on behalf of Next Wave ABN 50 679 318 829 the 'Event Organiser'. Any and all issues or claims relating to sale and/or purchase of tickets and the provision of associated event(s) are the sole responsibility of the Event Organiser and Ferve Tickets (or any subsidiaries, affiliates, officers, agents, directors or employees) have no liability for any claims. Ferve Tickets is not liable for any loss or damage arising from the purchase of this ticket. Ferve Tickets cannot exchange or refund this ticket nor associated fees, please contact the Event Organiser with any queries. Ferve Tickets has no obligation to provide a refund or any other financial compensation if an event is cancelled, postponed or substantially altered by the Event Organiser, in which case you should contact the Event Organiser directly. Purchasing tickets constitutes your acceptance of this agreement.